FOR RECYCLING YARDS
Answering service for scrap yards.
The scale is running, the loader is moving, and the phone is ringing with someone who wants to know what you are paying for bare bright. Whoever picks it up stops doing the job they were doing.
The calls a yard actually gets.
Most of the phone is four questions in rotation. None of them need the person who is currently on the yard.
What are you paying?
Bare bright, #1 and #2 copper, brass, cast, sheet iron, aluminium cans. Answered from the price sheet you supply.
Do you take it?
Appliances, insulated wire, converters, electric motors. Answered from the materials list you set.
When are you open?
Hours, holiday closures, and what time the scale house stops taking loads.
What do I need to bring?
Photo ID, title requirements, prepared versus unprepared, whatever your yard requires.
What it will not do.
An agent that invents a copper price once has cost you more than every call it ever answered. So it does not invent one.
- Stale prices. If a rate is past the window you set, it says so and offers a callback rather than reading out yesterday’s number.
- Inventory. It never claims a part, vehicle or material is on the lot. It captures what the caller wants and passes it on.
- Anything you fenced off. You decide what it may answer, what must escalate, and when a call reaches your staff.
STRAIGHT ANSWERS
Questions yards ask first.
- Is this a call centre with people answering?
- No. It is software that answers the call itself. A live answering service staffs people who read from a script; this reads from your price sheet and your rules, and hands the call to your crew when a person is actually needed.
- Can it give out prices?
- Only the prices you supply, and only while they are still current. Every time-sensitive price you give it carries the time it was written down and how long it stays good for.
- What happens on a commercial load or a roll-off question?
- Those go to a person. You decide which call types must escalate, and the agent transfers or takes a message rather than trying to price the job.
- Do I have to change my phone system?
- No. A pilot can start with overflow or after-hours calls only, so your main line keeps working the way it does today.
Don’t take our word for it. Call it.
The demo line is configured as one fictional scrap yard. Ask it a price, then ask it something it should not answer and listen to what it does instead.